ETB Privacy Policy

Effective as of August 2021

ETB Internet Partners LLC knows Customers care about how their personally identifiable information (“Personal Information”) is used and shared, and ETB Internet Partners LLC takes Customers’ privacy seriously. Please read the following to learn more about ETB Internet Partners LLC’s Privacy Policy. By using the Service (as defined in the Customer’s Service Agreement) or accessing ETB Internet Partners LLC’s website in any manner, Customer acknowledges that Customer accepts the practices and policies outlined in this Privacy Policy, and Customer hereby consents that ETB Internet Partners LLC will collect, use, and share Customer’s Personal Information in the following ways. 

Remember that Customer’s use of the Service is at all times subject to Customer’s Service Agreement, which incorporates this Privacy Policy by reference. Customer’s use of ETB Internet Partners LLC’s website is at all times subject to ETB Internet Partners LLC’s Website Terms of Use. Any capitalized terms not defined in this Privacy Policy will have the same meaning as defined in Customer’s Service Agreement and Website Terms of Use. (Can be found at www.etbroadband.net )

ETB Internet Partners LLC Services are designed and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. If Customer is not a U.S. citizen or do not reside in the U.S., Customer voluntarily consents to the collection, transfer, use, disclosure, and retention of Customer Personal Information in the U.S. Customer also agrees to waive any claims that may arise under Customer’s own national laws.

When Customer uses the Service, the Personal Information (as defined below) Customer sends and receives is transmitted over a wireless network and may be subject to interception by unauthorized third parties who seek to do you harm. While it is ETB Internet Partners LLC’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Customer sends and receives through the Service, ETB Internet Partners LLC cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.

ETB Internet Partners LLC recommends that Customers use caution when sending any Personal Information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and show a padlock icon in the browser’s window.

ETB Internet Partners LLC does not knowingly collect, solicit, or use Personal Information from anyone under the age of 13. If Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to ETB Internet Partners LLC. If ETB Internet Partners LLC learns that ETB Internet Partners LLC has collected Personal Information from a child under age 13, ETB Internet Partners LLC will delete that information as quickly as possible to the extent technically feasible. If Customer believes that its child under age 13 may have provided ETB Internet Partners LLC Personal Information, please contact ETB Internet Partners LLC at support@etbroadband.net.

ETB Internet Partners LLC provides Calix routers to our customers.  By using the Calix router provided by ETB Internet Partners LLC, you agree to the Calix Privacy Policy and Terms and Conditions listed below: 

You acknowledge that when you download, install, or use the App, Calix may collect information about your Mobile Device and about your use of the App. You also may be required to provide certain information about yourself as a condition to downloading, installing, or using the App or certain of its features or functionality. When you download, register with, or use the App, we may ask you to provide information by which you may be personally identified, such as name, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”) and that is about you but individually does not identify you, such as your password, and your router’s MAC address and serial number. This information includes information you provide by filling in forms in the App and information provided at the time or registering to use the App. We may also ask you for your information when you report a problem with the App and keep records and copies of your correspondence (including email addresses and phone numbers), if you contact us. Additionally, you may provide personal or other information to your internet service provider and other third parties that may be provided to us by your internet service provider and displayed on the App. 

We use information we collect about you, that you provide to use or that we receive from your internet service provider, including any personal information, to provide you with the App and its contents and other information, including any in-App notifications related to your use of the App, fulfill any other purpose for which you provide it and/or carry out our obligations and enforce our rights arising from any contracts entered into between you and us. Your internet service provider may also use information that we collect about you to contact you about goods and services offered by your internet service provider or other third parties that may be of interest to you by sending you emails or in-App notifications. If you do not want us to use your information in this way, please do not use the App and delete your account. If you agree to let use use your information in this way but do not wish to receive in-App notifications, you may adjust your push notification preferences in your account profile. All information we collect through or in connection with this App is subject to the Calix Mobile Application Privacy Policy. https://www.calix.com/pages/privacy-policy.html 

 What types of information does this Privacy Policy cover?

ETB Internet Partners LLC collects various types of information about Customers and Customers’ use of the Service via the ETB Internet Partners LLC website, Help Desk and call centers, postal mail, remote kiosks, the ETB Internet Partners LLC Facebook Page or other social network platforms or by other means, generally classified as Personal Information and Non-Personal Information.

Generally, ETB Internet Partners LLC gathers and uses Personal Information internally in connection with providing the Service to Customer, including to personalize, evaluate and improve the Service and ETB Internet Partners LLC’s ability to provide the Service to Customer, to contact Customer, to respond to and fulfill Customer requests regarding the Service, and to analyze how Customer uses the Service.

ETB Internet Partners LLC may share Customer’s Personal Information with its Affiliates and with other third parties as described below:

What Information does ETB Internet Partners LLC collect and how does ETB Internet Partners LLC use this Information?

Personal Information

Personal Information is the information Customer provides to ETB Internet Partners LLC voluntarily or passively through Customer use of the Service and/or website, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts ETB Internet Partners LLC regarding the Service, and through Customer account settings, ETB Internet Partners LLC collects Personal Information such as Customer name, email address, phone number, billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Customer may be required to provide certain Personal Information to ETB Internet Partners LLC in order to register with ETB Internet Partners LLC, to assist ETB Internet Partners LLC in improving Customer’s Service or troubleshooting problems Customer is experiencing with the Service, Customer computer or device, or otherwise to improve the quality of the Service.

ETB Internet Partners LLC will communicate with Customer if Customer has provided ETB Internet Partners LLC the means to do so. For example, if Customer has given ETB Internet Partners LLC Customer’s email address or phone number, ETB Internet Partners LLC will email or call the Customer about Customer use of the Service or product improvements or upgrades, and other transactional information about Customer Service.

ETB Internet Partners LLC may also combine Customer Personal Information with additional Personal Information obtained from ETB Internet Partners LLC Facebook Pages or other social network platforms, its Affiliates, its Operational Service Providers (third-party-owned companies that provide or perform services on ETB Internet Partners LLC’s behalf, to help serve. “ETB Internet Partners LLC will access or collect the following customer data (Name, email address, location, user’s phone, contact book data, user’s inventory of installed apps, and user’s screen recording.) Data will not be sold to a third party. Data will be used to help improve the customer service experience.”

Customer better and to perform functions in order to support ETB Internet Partners LLC businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies.

Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer, or device, or is combined with other forms of Personal Information.

Non-Personal Information

Website Information, Use of Cookies and other Similar Tracking Technology

When you visits ETB Internet Partners LLC’s website, ETB Internet Partners LLC will collect various types of Non-Personal Information, such as information on ETB Internet Partners LLC server logs from Customer’s browser or device, which may include Customer IP address, unique device identifier, “cookie” information, the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested. (IP Address and device identifiers are traditionally classified as Non-Personal Information unless ETB Internet Partners LLC is required to do so otherwise under applicable law.) Cookies” and “web beacons” are text file identifiers ETB Internet Partners LLC transfers to Customer’s browser or device that allow ETB Internet Partners LLC to recognize Customer’s browser or device and tell ETB Internet Partners LLC how and when pages and features on the ETB Internet Partners LLC website are visited, by how many people, and other activity on the website.

Customer can change the preferences on Customer’s browser or device to prevent or limit Customer’s device’s acceptance of cookies, web beacons or other similar technology, but this may prevent Customer from taking advantage of some of the features on the ETB Internet Partners LLC website or accessing certain functions and conveniences. If Customer clicks on a link to a third-party website or service, such third party may also transmit cookies to Customer. Again, this Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and ETB Internet Partners LLC is not responsible for their privacy policies and practices.

ETB Internet Partners LLC also uses Personal Information and Non-Personal Information to enhance the ETB Internet Partners LLC website and ETB Internet Partners LLC Service offerings. For example, such information can tell ETB Internet Partners LLC how often visitors use a particular feature of the ETB Internet Partners LLC website and which products, and services are most interesting to current and potential customers, and ETB Internet Partners LLC can use that knowledge to make the website useful and interesting to as many users as possible and to enhance and refine ETB Internet Partners LLC’s Service offerings. ETB Internet Partners LLC will continue to conduct analytics on ETB Internet Partners LLC website performance; Customer may not opt-out of this use of cookies or other Personal Information or Non-Personal Information.

Technology is improving every day and to improve ETB Internet Partners LLC’s Services’ operation and function ETB Internet Partners LLC may introduce new technologies and monitoring techniques without advance notice or consent from Customer. ETB Internet Partners LLC may also use third party providers to conduct such internal analyses.

Network Information

ETB Internet Partners LLC also collects Network Information, information about Customer access to, and use of, the ETB Internet Partners LLC network, which may or may not be directly associated with or reasonably linked to a specific person, computer, or device. For example, ETB Internet Partners LLC may collect information about the performance of the Provider Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the ETB Internet Partners LLC network. ETB Internet Partners LLC may also aggregate Network Information from multiple subscribers and ETB Internet Partners LLC will share such aggregated non-Personal information about the overall performance of the ETB Internet Partners LLC Service and network with Our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer, or device.

We use Network Information to monitor and enhance the performance of the ETB Internet Partners LLC network. ETB Internet Partners LLC will not monitor the content of the websites viewed or email communications as part of ETB Internet Partners LLC’s standard network management. Generally, ETB Internet Partners LLC will only monitor and preserve the following Network Information:

  • When Customer is using the Service;
  • How Customer is using the Service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
  • The amount of data Customer is transmitting and receiving through the Service; and
  • General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of ETB Internet Partners LLC’s network.

However, ETB Internet Partners LLC reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:

  • In response to an inquiry from Customer or another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service;
  • If ETB Internet Partners LLC has reason to believe Customer is using the Service in violation of Customer’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
  • If ETB Internet Partners LLC has reason to believe Customer use of the Service is negatively affecting other Customers; or
  • When ETB Internet Partners LLC is required by law or legal process to do so, or when ETB Internet Partners LLC a good faith belief that ETB Internet Partners LLC is required by law or legal process to do so.

How is Personal Information used for marketing and advertising purposes?

ETB Internet Partners LLC will use Personal Information to send Customer marketing and advertising messages related to ETB Internet Partners LLC’s Service and website using Customer’s email address, postal address, or telephone number (for voice, texts, and pre-recorded calls). ETB Internet Partners LLC may deliver a marketing or advertising message based on Customer visits to ETB Internet Partners LLC website, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter. ETB Internet Partners LLC may also send Customer “First Party Advertising,” which is advertising that is customized or personalized based on a history of Customer’s use of our Services (possibly combined with information from our Facebook page or other social network platforms). First Party Advertising is based solely on a combination of information ETB Internet Partners LLC collects from Customer – not from Customer’s visits to other websites across the Internet.

Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.

ETB Internet Partners LLC does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third-party websites or online services. Multiple third-party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers.

Because ETB Internet Partners LLC does not provide network ads, ETB Internet Partners LLC does not recognize the “Do Not Track” settings on various Internet browsers. ETB Internet Partners LLC does not engage or allow third parties to track you across the Internet and across time for advertising purposes.

Links to other websites or online services

The ETB Internet Partners LLC website and/or Facebook Pages (or other social networking platforms) may contain a variety of content and functionality and may provide links to other third-party websites or online services. Despite such links, this Privacy Policy applies only to ETB Internet Partners LLC and our Affiliates. The presence of a link does not constitute or imply ETB Internet Partners LLC’s endorsement, recommendation, or sponsorship of the content, goods, services, business or privacy practices on such websites or online services. ETB Internet Partners LLC encourages Customers to be aware and informed when Customers leave ETB Internet Partners LLC’s website and ETB Internet Partners LLC’s Facebook Pages, or any other social networking platforms.

Will ETB Internet Partners LLC share Customer Personal Information?

Customer’s Personal Information will only be disclosed to third parties (including ETB Internet Partners LLC’s Affiliates) as listed in this Privacy Policy, if ETB Internet Partners LLC has received your consent at the time ETB Internet Partners LLC will collect your Personal Information or prior to the disclosure of any Personal Information. ETB Internet Partners LLC reserves the right to fully use, disclose and process any Non-Personal Information collected from Customer in any manner as well as any information Customer makes public via ETB Internet Partners LLC Services or website.

ETB Internet Partners LLC will not rent, sell, or disclose Personal Information to anyone not related to ETB Internet Partners LLC for marketing or promotional purposes, unless in connection with a potential or actual sale, merger or a corporate restructuring by or of ETB Internet Partners LLC. (See “For Business Transfers” below for more information.) ETB Internet Partners LLC will share Customer Personal Information with its Affiliates and with other third parties as described in this section for the following reasons:

  • To Our Affiliates. ETB Internet Partners LLC relies on various Affiliates in order to provide the Service to Customers. These are companies that are related to ETB Internet Partners LLC by common ownership or control. ETB Internet Partners LLC may share Personal Information and Non-Personal Information with any of its Affiliates for business, operational, promotional and/or marketing and advertising purposes.
  • To Operational Service Providers: ETB Internet Partners LLC and its Affiliates contract with other companies and people to perform tasks or services on ETB Internet Partners LLC’s behalf and need to share Customer Personal Information to provide products or services to Customers. For example, ETB Internet Partners LLC may use a payment processing company to receive and process Customer’s ACH or credit card transactions for ETB Internet Partners LLC, or ETB Internet Partners LLC may contract with third parties to assist ETB Internet Partners LLC in optimizing ETB Internet Partners LLC’s network. Unless ETB Internet Partners LLC tells Customer differently, ETB Internet Partners LLC does not grant its Operational Service Providers any right to use the Personal Information ETB Internet Partners LLC shares with them beyond what is necessary to assist ETB Internet Partners LLC.
  • For Business Transfers/Restructuring: ETB Internet Partners LLC may choose to buy or sell assets, or ETB Internet Partners LLC may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if ETB Internet Partners LLC (or ETB Internet Partners LLC’s assets) are acquired, or ETB Internet Partners LLC goes out of business, enter bankruptcy, or go through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
  • For Protection of ETB Internet Partners LLC, and Our Affiliates, Employees, Operational Service Providers, Users and Subscribers and Public Safety: ETB Internet Partners LLC reserves the right to access, read, preserve, and disclose any Personal Information ETB Internet Partners LLC has access to if ETB Internet Partners LLC believes doing so will implement and/or enforce the Service Agreement, Website Terms of Use Agreement, Privacy Policy or any legal document; protect our Network(s), website(s), and company assets; protect the interests, rights, property, and/or safety of ETB Internet Partners LLC or Our Affiliates, employees and officers/directors, Operational Service Providers, Users and Subscribers, agents, third party licensors or suppliers, or the general public.
  • When Required by Law or in Response to Legal Process: ETB Internet Partners LLC reserves the right to access, read, preserve, and disclose any Personal Information to which ETB Internet Partners LLC has access if

ETB Internet Partners LLC is required by law or legal process to do so, or if ETB Internet Partners LLC has a good faith belief that ETB Internet Partners LLC is required by law or legal process to do so.

Is Customer Personal Information secure?

ETB Internet Partners LLC endeavors to protect the privacy of Customer’s account and other Personal Information ETB Internet Partners LLC holds in its records using reasonable administrative, technical, and physical security measures. However, ETB Internet Partners LLC cannot and do not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time.

Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges, and agrees that Customer is solely responsible for any use of ETB Internet Partners LLC Services via Customer’s username and password.

Additionally, if Customer contacts ETB Internet Partners LLC, ETB Internet Partners LLC will ask Customer for verification of Customer’s identification and account. ETB Internet Partners LLC will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from ETB Internet Partners LLC or someone that claims they are with ETB Internet Partners LLC or Our Affiliates please contact our Privacy Administrator immediately: support@etbroadband.net.

For ETB Internet Partners LLC’s IT Support Services as detailed in our Service Agreement, the code that allows ETB Internet Partners LLC to access Customer’s computer desktop to help your resolve technical problems is limited only for that specific session. ETB Internet Partners LLC is not able to access Customer’s Computer without Customer’s knowledge, affirmative consent, and involvement.

What Personal Information can Customers access, modify and/or delete?

Generally, Customer may access the following Personal Information in Customer’s account:

  • Full name
  • Username and password
  • Email address
  • Telephone number; and
  • Billing and Service address
  • Account and billing information

By contacting ETB Internet Partners LLC at support@etbroadband.net, or through any online access portal ETB Internet Partners LLC may create to enable Customers to view and modify Customer account settings, Customer may access, and, in some cases, edit or delete the Personal Information listed above. For example, ETB Internet Partners LLC may retain historic email, billing and/or Service addresses for security and verification purposes. Customer may not delete such information.

When Customer updates Personal Information, however, ETB Internet Partners LLC may maintain a copy of the unrevised information in ETB Internet Partners LLC’s records for internal security reasons and record keeping. Some information may remain in ETB Internet Partners LLC’s records after it is modified, amended, or deleted by Customer or ETB Internet Partners LLC. ETB Internet Partners LLC may use any aggregated data derived from or incorporating Customer’s Personal Information after Customer updates or deletes it, but not in a manner that would identify Customer personally. ETB Internet Partners LLC may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer are no longer a ETB Internet Partners LLC customer as required by ETB Internet Partners LLC’s business practices, by law, and/or tax reporting purposes.

The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information ETB Internet Partners LLC has on file about Customer, please contact ETB Internet Partners LLC at support@etbroadband.net.

What third party disclosure choices do Customers have?

Customer can always choose not to disclose Personal Information to ETB Internet Partners LLC; however, certain Personal Information is necessary for ETB Internet Partners LLC to provide the Service to Customer. Customer may opt out of sharing Personal Information with Our Affiliates only for marketing or advertising purposes, but not for business or operational purposes.

Customer may opt out of email marketing and advertising from ETB Internet Partners LLC or its Affiliates using the “Unsubscribe” mechanism in each email. Before ETB Internet Partners LLC sends Customer a text for any reason, or sends Customer a pre-recorded call that contains advertising or marketing information, ETB Internet Partners LLC will secure Customer’s prior written express consent, which can be given via a voice recording, email, text message, postal mail, or telephone key press. Non-telemarketing pre-recorded calls do not require Customer’s prior express consent in writing unless they are sent to a wireless device. Customer understands, acknowledges, and agrees that such texts and pre-recorded telemarketing calls may be sent using an autodialer and are not conditioned on your purchase of the Service. Customer may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE” to the text message. Customer may opt out of receiving pre-recorded calls by the opt-out instructions in the call. Customer can also request to be added to ETB Internet Partners LLC’s company-specific Do Not Call list to opt-out of advertising and marketing calls of all types. However, Customer will continue to receive calls related to debt-collection and Customer’s current Service. Customer may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of Personal Information for Marketing or Advertising Purposes” section above.

Customer may not opt out of ETB Internet Partners LLC’s use of cookies or other similar technology or use of Customer’s Personal Information and Non-Personal Information for ETB Internet Partners LLC’s internal analytics used to monitor activity on ETB Internet Partners LLC’s website, measure ETB Internet Partners LLC Service performance, or to operate and protect the ETB Internet Partners LLC network.

Will this Privacy Policy ever change?

Yes, ETB Internet Partners LLC is constantly working to improve the Service, so ETB Internet Partners LLC will need to update this Privacy Policy from time to time as ETB Internet Partners LLC’s business practices change and service offerings increase, and/or there are changes in local, state, or federal laws. Additionally, ETB Internet Partners LLC will also make stylistic, organizational and/or grammatical changes to present ETB Internet Partners LLC privacy practices in a user friendly easy to read manner. ETB Internet Partners LLC will alert Customers to any such changes by placing a notice on www.ETB Internet Partners LLCinternet.com with the effective date of the revised Privacy Policy, and/or by sending Customers an email, or by some other means to the extent required by law. Please note that if Customers have not provided ETB Internet Partners LLC with Customer’s email address or Customer has not updated Customer contact information, those legal notices will still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices posted on ETB Internet Partners LLC’s website. Customer’s continued use of the Service or website after notice of any changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are required by applicable law.

Use of Customer’s Personal Information is primarily governed by the Privacy Policy in effect at the time Customer subscribed to the Service or visited the ETB Internet Partners LLC website. If ETB Internet Partners LLC elects to use or to disclose Personal Information that identifies ETB Internet Partners LLC as an individual in a manner that is materially different than that stated in the Privacy Policy in effect at the time you subscribed to the Service or visited the ETB Internet Partners LLC website, ETB Internet Partners LLC will provide Customer with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out.

What if you have questions or comments about this Privacy Policy?

If you have any questions or concerns regarding ETB Internet Partners LLC’s privacy practices and policies, please contact ETB Internet Partners LLC at support@etbroadband.net.